1. Report preparation
In order to get your requests processed promptly, we'd like to kindly ask you to follow the request submit process and provide as much information as possible to facilitate the resolution process.
Please be specific and indicate what you're trying to achieve and what should be the expected result given your input data.
If it's a specif product API question please make sure to consult our documentation resources
Please describe your issue and prepare the sample project demonstrating the problem you have found.
Please be as specific as possible as we'd need to reproduce the issue on our end and it may be problematic if some information is missing.
2. Contact support
Send the prepared report to our support team
and assigned engineers will get back to you.
3. Response time
We strive to get back to you as soon as possible, however we have to prioritize our workload and customers submitting the incomplete requests may have to re-submit them in order to be processed.
Customers having active licenses will receive a reply within 3 business days, for customers evaluating the product the support response time may vary.